TERMS AND CONDITIONS

Terms and Conditions

By completing your order, you will be confirming you have read, understood and agreed to all of this information.

This essentially protects both us and yourselves by outlining key safety guidelines. By completing your order, you will be confirming you have read, understood and agreed to all of our terms and conditions.

PLACING ORDER

Orders can be placed via Instagram/ email or website. It is the customer responsible to check order details on invoice. If you received matching item with invoice but received incorrect item it is customer responsibility to return or exchange of part or all their order due to not checking their invoice.

Please contact us earliest is possible if there is anything incorrect on the invoice . Corrected invoice will be send.

After order has been placed and deposit paid changes no changes can be made.

We reserved the rights to cancel the orders at any given time and part or full refund will be issued depending if your order already been started or not

PRODUCTION TIME

All orders will take 14 -21 working days (Monday - Friday - excluding bank holidays) NOT INCLUDING DELIVERY TIME! if you need items earlier please reach us out by email. Large props production time can be longer.

LARGE and BESPOKE items may take longer it will be always discussed before we take any order.

All props are subject to a lead time of 21 working days. Please remember, this is working days and therefore does not include weekends and bank holidays.PLEASE DO NOT BOOK FOR EVENTS FOR YOUR PROP UNTIL IS ARRIVED!

Please note all item comes unpainted. If you require your item sooner, you will need to email us at infoelegancewoodworking@gmai.com with your order number and requested delivery date (please take into account painting time when you request your date).

Please be aware, an extra charge may be applicable as our shipping prices are dependant on schedules. This is not always the case, however we will let you know if this is applicable to you once we receive your request. If an extra charge is applicable to you, you'll receive this via a separate invoice.

CANCELLATION

Any part or full order cancellations can be made up to 5 WORKING days prior to the invoice payment date. If your cancellation fall in to 5 working days we will refund 90% of your balance or create a credit for you. 10% of your balance will not be refunded to cover any cost which occurred.

ANY CANCELLATION AFTER 5 WORKING DAYS (invoice payment date): any balance has been paid , will not be refunded.

RETURN

After talking about any issue that you may have a partial refund or credit can be provide (70%) but for this you need to return the items purchase in good condition. If you already use the items the partial refund CAN NOT be apply.

If after the inspection the item pass our protocol we will assist with 70% of your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at inforelegancewoodworking@gmail.com If your return is accepted, client that want to return the item will have to pay shipping cost back to Elegance Woodworking,

Elegance Woodworking will not provide a return label, we will provide the instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at inforelegancewoodworking@gmail.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All our props are very sturdy, we would recommend using sandbags to provide extra stability.
It is your responsibility to ensure props are weighed down.
You will be solely responsible for ensuring your prop is put together safely and securely and does not cause injury or damage to items or people. We will not take responsibility for this.
Please ensure children and pets are supervised around props.
Please ensure the weather conditions are suitable for using props.
If it is raining or windy there is risk that your prop will be damaged or cause harm to others. We will not take responsibility for this.
It is your responsibility to protect your prop adequately when storing and transporting. We will not be responsible for any damage caused in these circumstances.

Defect

All our props may have minor imperfections. If a prop has such minor imperfection that it does not affect its main use Elegance Woodworking will not offer a refund, replacement, compensation, credit or free repair.

POSTAGE

Postage time : 3-5 days over the 14 working days production time. Eligible props sent via PALLET ONLINE service unless this service is not available. Once the order has been dispatched with this service ELEGANCE WOODWORKING is not taking any responsibility for any delays that occur during transit.

Delays in delivery are can happen due to industrial action/exceeded capacity/weather etc. PLEASE CONSIDER THAT.

WHEN YOU PLACING ORDER.

ELEGANCE WOODWORKING IS NOT TAKING ANY RESPONSIBLE AND will not offer a refund, replacement, compensation or credit if your order is delayed arriving to you.

Please note it is the customer responsibility to contact Pallet Online is there is any delay or package has been damaged or delayed.

AFTER DELIVERY, COLLECTION

Any damage made to after collection/delivery is at the responsibility of the customer. It is the responsibility of the customer to make sure the items are set up on level flooring, indoors and securely weighted to remain upright when in use.

QUALITY CHECK

Every order is pass a quality check by Elegance Woodworking before collection, postage or delivery. Person who collection must check if their order correct and quality as well. Elegance Woodworking will not accept any responsibility once the order has left the workshop.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Elegance Woodworking delivery / postage options FOR ITEM IS STORE ( LARGE ITEMS STORE NOT INCLUDING )

Delivery within 30 miles from RM14 3NX £50

Delivery within 50 miles from RM14 3NX £60

Postage over 50 miles from RM14 3NX 1 ITEM £65

Postage over 50 miles from RM14 3NX 2 OR MORE ITEM , UP TO 4 £85

Postage over 50 miles from RM14 3NX 4 OR MORE ITEM , UP TO 6 £110

Postage over 100 miles from RM14 3NX 1 ITEM £80

Postage over 100 miles from RM14 3NX 2 OR MORE ITEM , UP TO 4 £100

Postage over 100 miles from RM14 3NX 4 OR MORE ITEM , UP TO 6 £ 120

LARGE ITEMS STORE

Items in large item store only eligible for collection when you purchase from our website. if you wish to be posted or delivered please contact us for price!

DELIVERY INFORMATIONS

Elegance Woodworking delivery within 50 miles radius from RM14 3NX. Elegance Woodworking will contact to arrange delivery date!

Elegance Woodworking delivery service is curb side service. Elegance Woodworking do not take items in house, garden, staircases etc.

Please make sure someone will be at the location to take over the delivery.! If there is no person to accept delivery Elegance Woodworking will arrange new delivery date and new invoice will be sent for the delivery.